Take a look at the Table of Contents and selected pages below.
Dramatically improve your productivity, quality, and planning with the 2018 revision of this highly successful pocket guide of basic and advanced quality tools, a problem-solving model, and improvement team guidelines. Learn from the many examples from other organizations with problems similar to yours, making it easier for everyone to understand and apply the tools.
Critical tools are explained with detailed graphics and easy-to-understand text and icons to describe what the tools are, why they’re used, and how to use them. This pocket guide includes case studies of today’s fortune 100 companies succeeding with these tools. Uses real-life examples with problems similar to yours, making them easy to understand and apply.
- New Zing Wear case study (Written by Lisa Boisvert, BCLearning.com and Reviewed by David Shields, Wal-Mart Stores, Inc.)
- Story-boarding case study of the 7-step model
- Team guidelines, a tool selector chart and a quick tool finder
Tools include: Activity Network Diagram, Affinity Diagram, Brainstorming, Brainwriting, Cause & Effect/Fishbone, Check Sheets, Control Charts, Data Points, Flowchart, Force Field Analysis, Histograms, Interrelationship Digraph, Nominal Group Technique, Matrix Diagram, Multivoting, Pareto Chart, Prioritization Matrices, Problem Solving Model, Process Capability, Radar Chart, Run Chart, Scatter Diagram, Team Guidelines, Tree Diagram
ISBN: 978-1-57681-113-9 (Pocket Guide)
ISBN: 978-1-57681-117-7 (Desktop Guide)