The Team Handbook

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Take a look at the Table of Contents and selected pages below.

The Team Handbook is the foremost resource on teamwork for both leaders and team members. Having sold over 1,300,000 copies of the first editions, the third edition offers new tools and strategies to help teams work well together. This book is featured in The 100 Best Business Books of All Time by Jack Covert and Todd Sattersten. This updated best-selling, comprehensive resource book provides everything you need to create high performing teams.

The updated third edition, revision 2, published by GOAL/QPC in 2018, provides information on the context teams need to be successful. Organizations using teams to improve efficiency and better serve customers will find information on how to start and manage quality initiatives such as Six Sigma or Lean. New information on different types of teams, and new tools and strategies for leading change are covered as well. Several new tools have been added to help teams work well together: affinity diagrams, prioritization matrices, effort/impact grids, new planning tools, and additional information on effective presentations.

The Team Handbook Third Edition contains a description of the Six Sigma improvement method DMAIC, and highlights the methods and strategies that are useful in Lean. Other topics include:

  • The Process Excellence Approach to Management
  • Using Teams to Meet Today’s Challenges
  • Team Roles and Responsibilities
  • Doing Work in Teams
  • Teams Using Tools to Solve Problems
  • Building an Improvement Plan
  • Learning to Work Together
  • Dealing with Conflict
  • Advanced Tools and Techniques
  • Using designed experiments to identify and control sources of process variation.

“For me it’s much more than just a book. It’s a valuable reference that can be used at any stage of a team’s growth and development. The updates that are included in this revision help the book keep current with what is currently happening in the industry. Read this book cover to cover once; you will reference it over and over forever.”

—Eugene Taylor, Industrial Engineer, Boeing Navigator

Also included is a new strategy for using designed experiments to identify and control sources of process variation.

Looking for the Team Handbook Worksheets?  Click here.


ISBN: 978-1-88473126-6


Additional information

Weight 2.15 lbs
Dimensions 9 × 9 × 1.0 in

Barbara J. Streibel, Brian L. Joiner, Peter R Scholtes


Spiral Bound



Number of Pages


Publication Date

3rd Edition, March 24, 2003


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