The Problem Solving Memory Jogger

(2 customer reviews)


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Problem solving, as it’s covered in this book, is the systematic investigation of a process to identify the root cause of the gap, taking corrective action to eliminate the gap, and keep the problem from occurring in the future.

  • Understand work as a process
  • Identify important problems to work on
  • Develop team skills
  • Find the root cause
  • Generate innovative solutions

Use these 7 step processes to solve organizational problems. Contains examples in health care and information technology. Includes new material on Failure Mode & Effects Analysis (FMEA), Scatter Diagram, A3 Charts, as well as a tool for verifying root causes. Teams have often learned about the tools apart from the context of a problem-solving situation. The 7-Step Model presented in this book provides this context. Provides teams with a step-by-step approach to problem solving, includes sub-steps with recommended tools for doing each of the 7 steps, and illustrates a case example that is introduced throughout each step and tool application.

As a bonus the appendix now holds the key to Kaizen Blitz!

  • Finding and solving problems in your organization’s processes
  • Using a systematic model to solve simple to complex problems
  • How to easily and clearly implement the 7-Step problem-solving model
  • Creating a storyboard
  • Expert tips throughout the Jogger, clearly marked
  • Advanced problem-solving concepts and techniques

ISBN: 978-1-57681-135-1 (Pocket Guide)

ISBN: 978-1-57681-182-5 (Desktop Guide)

Additional information

Weight 0.25 lbs
Dimensions N/A



Spiral Bound


Digital (on, Desktop Guide (5 inches x 7 inches), Pocket Guide (3.5 inches x 5.5 inches)



Number of Pages


Publication Date

November 7th 2019

2 reviews for The Problem Solving Memory Jogger

  1. Nancy L.

    Good book following the 7 step model. The case study throughout the book does a nice job walking you through the process. 4.5/5 stars from me

  2. Damien G.

    Bought the 5×7 Desktop large format version of this book and was pleased. It came quickly and the quality is good, very clear and easy to read

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