The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools.
This step-by-step guide illustrates how to create and use tree diagrams. This helpful process enables leaders to encourage complete team involvement while setting objectives to accomplish a task. Included are facilitator guidelines, hints, and instructions for each stage of tree development.