The Lean Memory Jogger for Healthcare

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Description

Take a look at the Table of Contents and selected pages below.

Apply lean methods to a Healthcare Enterprise’s processes and workplace. Easily pick-up the steps and tools, and they will help you and your team work together, systematically toward your lean Healthcare Enterprise goals.

Tackle the complexities of healthcare service delivery. We provide insights and practical guidance through the Healing University case study—indispensable know-how for learning how to…

  • Use Enterprise Mapping to discover and diagnose “real pain points” in your processes.
  • Focus on healing and business pathways as value streams that matter most.
  • Leverage value creation and value destruction definitions to assess service value.
  • Use foundational lean methods to define service demand, perfect service execution, and optimize supply resources.
  • Apply new methods such as Service Blueprinting to assess and enhance the customer healthcare experience.

ISBN: 978-1-57681-152-8

Additional information

Weight 0.35 lbs
Authors

Mark L. Dean PhD, Richard L. MacInnes

Binding

Spiral Bound

Size

Pocket Guide (3.5 inches x 5.5 inches)

ISBN

978-1-57681-152-8

Language

English

Number of Pages

268

Publication Date

2012