Description
The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools. The quality improvement process has a significant impact on an integrated management system’s success. Diagnosing Teamwork Through the QI Story stresses the leadership role that executives must take in evaluating their organization’s quality improvement programs. Based on the experiences of actual practitioners, each chapter offers key diagnostic questions, describes common mistakes to avoid, and shows illustrations of various types of teamwork.