Description
The CQM Quality Improvement Toolkit, which is comprised of nine manuals, is based on the work of professor Shoji Shiba, with contributions from hundreds of practitioners. Incorporate these tools in your organizations quality/continuous improvement programs, and build a solid foundation with a common language and well versed tools. Recognized as a best-in-class methodology, concept engineering is most often practiced in manufacturing and service environments. This customer-centered process clarifies the “fuzzy front end” of the product development process, which precedes detailed design and implementation.