|Integrated Management Systems|
In 1993, CQM embarked on a six-year study of how organizations improve throughout America. Contrary to expectations, authors Lee, Shiba, and Wood - all noted experts in integrated management and learning systems - found that successful management systems differed radically. However, less successful organizations had nothing comparable. Integrated Management Systems explores the lessons learned from that study and explains how managers can create their own integrated management systems.
Authors: Thomas H. Lee, Shoji Shiba, and Robert Chapman Wood