The multitude of aspects of health care are about human relationships and the design, implementation, and improvement of systems of work to achieve individual and common purpose.

In a very important sense health and quality-personal and organizational-are about how we want to live; achieving it is what leading and managing are about.

Regardless of our profession or occupation in life, we all want to have a good quality of life, and that generally includes as much health as possible. Clearly when we are sick or injured we want caregivers, processes, and systems that are optimized to treat the disease or injury; but those are merely paths to restored health. We tolerate sick care processes when necessary but we simultaneously want health care to achieve improved quality of life. This book contains good examples of where this is being done.

GOAL/QPC

Table of Contents
- Improving Patient Care in Hospitals, by Paul Uhlig, M.D.
- In Six Sigma in Health Care: A Road Less Traveled, Joseph Calvaruso
- In Process Design and Management: The Path to Organizational Transformation, Sr. Mary Jean Ryan, FSM
- In Living and Breathing a Customer-Centered Culture, by Christine Kelly
The authors of Putting the Patient at the Core of a Healthcare Organization, Tom Tibbitts, President, and Sue Thompson, VP, Patient Support Services, Trinity Health Systems, Ft. Dodge, Iowa
- In From Incremental to Breakthrough Performance, Ellen J. Gaucher
- In Managing by Teams at Rush Home Care Network, Kathryn E. Christiansen, D.N.Sc.
- In From a Culture of Safety to a Culture of Excellence, Martin D. Merry, M.D. C.M.
- In Process Management and Systems Thinking for Patient Safety by Joanne E. Turnbull, Ph.D.
- In Untangling the Web: Bringing Information Therapy to the New Healthcare Consumer, Molly Mettler
- In Chaos Theory and Creativity: The Biological Basis of Innovation, Ary Goldberger, M.D., - In The Future of Medicine, Andrew Weil, M.D.
- In Counteracting the Harmful Effects of Stress through Self-Care to Enhance Wellness and Profitability, Herbert Benson, M.D.