The Memory Jogger 2 is now updated to include examples by today's companies succeeding with the tools. We have also included an in-depth case study from an on-line retailer.
This Second Edition Pocket Guide uses GOAL/QPC's detailed graphics and easy-to-understand text and icons to describe what the tools are, why they're used, and how to use them.
Critical tools are explained using real-life examples from all types of organizations with problems similar to yours, making them easy for everyone to understand and apply. The Memory Jogger 2 (Second Edition) contains all the tools found in the first edition of the Memory Jogger II, plus 50 pages of new charts and detailed diagram samples, a new tool, and a case study.
| | Listed below are a few of the companies that contributed information for new tool examples and illustrations: (listed in order of the company name) | - AT&T Technologies
- Australian Army
- Concord Hospital
- Cook Children’s Health Plan
- Greenville Hospital System
- Hewlett-Packard
- Holy Spirit Hospital | - Marvin Windows and Doors
- MI-LIFE
- Nevada Power
- PC Precision Engineering
- Service Nova Scotia
- Wesley Spectrum Services
- Xerox | |
| Features: 23 Valuable Management and Planning, and Quality Control Tools - New Zing Wear case study
(Written by Lisa Boisvert, BCLearning.com
Reviewed by David Shields, Wal-Mart Stores, Inc.)
- Expert tips
- Storyboarding case study of 7-step model
- Team guidelines
- Tool selector chart, Quick tool finder
- Fully indexed for quicker access
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| | Tools: | - Activity Network Diagram
- Affinity Diagram
- Brainstorming
- Brainwriting
- Cause & Effect/Fishbone
- Check Sheets
- Control Charts
- Data Points
- Flowchart | - Force Field Analysis
- Histograms
- Interrelationship Digraph
- Matrix Diagram
- Multivoting
- Pareto Chart
- Prioritization Matrices
- Problem Solving Model
- Process Capability | - Radar Chart
- Run Chart
- Scatter Diagram
- Team Guidelines
- Tree Diagram
- Process Decision
- Program Chart
- Nominal Group Technique
- Zing Wear Case Study |
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AMAZON CUSTOMER REVIEW:
"A management book that's meant to be USED!!!
This little book omits all the BS and jargon of textbooks and compresses the actual TOOLS for planning, process improvement, and quality control into just the information that you need to select and implement the appropriate management tools. Keep it in a desk drawer where it's handy to use, instead of on a bookshelf! I bought it for a class (in Project Management), but I USE it at work! It is NOT a book that will give you all the theory behind the methods, nor the history of how they were developed and have evolved. It SIMPLY (and that's the beauty of it) describes when, why, and how to use the variety of tools, and gives very helpful examples showing them in action. This ... book is worth more to me than most of my $100 textbooks combined - and it's one I'll keep and not resell."
— By MagicSkip (Marriottsville, MD)
Download a sample PDF to see inside
Authors: Michael Brassard and Diane Ritter
| 1st Edition The first edition of The Memory Jogger 2 is no longer available (in English). See the first edition for other languages (limited quantities available). |
 | Just released! The Memory Jogger 2 eBook Order multiple eBook copies for less than the list price of the Memory Jogger 2 print edition. Purchases can now be made with a single Purchase Order, or Credit Card payment. Excellent option for teams and training programs. Contact us through email at service@goalqpc.com or call us at 800.643.4316 and tell us how many ebooks users and we will get you a quote ASAP. |
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