Total Quality Management (TQM) is a structured system for meeting and exceeding customer needs and expectations by creating organization-wide participation in the planning and implementation of improvement (continuous and breakthrough) processes.
In a global marketplace a major characteristic that will distinguish those organizations that are successful will be the quality of leadership, management, employees, work processes, product, and service. This means that products must not only meet customer and community needs for value, they must be provided in a continuously improving, timely, cost-effective, innovative, and productive manner.
There are a variety of strategies being used to implement quality management. These include a "guru" approach, a "quality award" approach, and an ala carte (pick a few pieces of different things and try them) approach. From observation and direct experience with companies implementing TQM, as well as an analysis and critique of different TQM implementation strategies, GOAL/QPC constructed a TQM Wheel to provide a holistic view, and a Ten-Element Model to outline an implementation strategy that allows organizations to get started fairly quickly and begin to improve effectiveness, even though it will take several years to become fully operational. A suggested method for operationalizing TQM is explained in GOAL/QPC's 63-page Research Report (PDF, 59MB), Total Quality Management Master Plan: An Implementation Strategy.
What is called TQM has never stood still. As with any dynamic management system, TQM has continuously evolved over the last half of the Twentieth Century. GOAL/QPC has been an active partner in this evolution since 1980.
While numerous improvements have been made throughout the world, the elements that make up the TQM Wheel and Ten Element Model are foundational to good quality management.
In today's world, two of the most effective and popular "new" management models are Lean and Six Sigma. Both of these models utilize the basic TQM elements and add on some extra refinements to achieve a more robust and powerful system for customer-focused product and service excellence that also focuses on optimizing costs and profits.
The Lean Six Sigma Deployment Memory Jogger
We are very excited to release our next level of visual learning with The Lean Six Sigma Deployment Memory Jogger. Our Memory Jogger trademark "What it is," "What it does," "How do you do it?" format has been driven one-step higher! With the help of our Author, Jaime Villafuerte, an ASQ Master Black Belt, Master Lean Expert, we have designed a concise visual learning tool experience. Our ideas, concepts, and data analysis are presented through bright engaging FULL COLOR (a first for GOAL/QPC) imagery, steps and techniques. A strong plus for every level of learning Lean Six Sigma Deployment.