Quality Body of Knowledge Research Project Team
ASQ Annual Quality Congress
May 19, 2003
3:15 p.m. to 4:30 p.m.
Dennis Arter, DAC
Gary Floss, Wildfire Consultants
Jeff Jackson, Orion Systems
Bob King, Co-Chair GOAL/QPC, firstname.lastname@example.org
Ivy Slattery Salsbury, Slattery & Associates
Bill Tony, Co-Chair, ASQ
- Review research project background Bob King
- Brainstorm research design Participants
- Next Steps Bob King
FOCUS QUESTIONS AND KEY IDEAS
How can the Quality Body of Knowledge (Q-BOK) be expanded to benefit more people?
- Who are our customers and what are their needs
- Need to reach a broader audience in the U.S. and overseas
- Investigate other BOKs and incorporate best practice
- Product must be practical and applicable, not theoretical
- Focus on solving problems
What new areas can be added, e.g. Community Quality Councils?
- Additional certification programs could have political implications within ASQ
What two or three areas would make a good pocket guide to expand dissemination of the Q-BOK?
- Consider a Quality Manager handbook
What are some of the processes that could be used to integrate the Q-BOK into a coherent whole?
- A project charter will need to be developed
- An ASQ staff champion will be needed
- This project goes beyond the Research Committee; we must work with ASQ as a whole
- Need to define the process for integrating the Q-BOK
- Is this research under the Q-BOK umbrella?
- Need to clarify what aspect is "research", "info gathering", and "data collection"
- Need to define what is the Q-BOK (certification is only a small part)
- Need to define the relationship between the Q-BOK and certification
- Identify barriers between those who define the Q-BOK and those involved in certification
- It will be impossible to include all quality topics in the Q-BOK
- Are the quality topics included in the current Q-BOK sufficient?
- What topics should be included in the Q-BOK?
- The Juran Institute at University of Minnesota has a BOK they are now inventorying
- There is a current lack of applied development
- Three (3) approaches for the Q-BOK research project were identified:
1. Conduct research for the sake of research
2. Coordinate what is already out there into a central location
3. Conduct applied research to solve a specific problem
- The following graphic represents the current flow of the Q-BOK system:
How could the Q-BOK content be made more readily accessible on the ASQ website?
- Utilize internet/groupware technology (website, publications)
- Need an accessible repository for all past research
- All attendees will be given personal access Ids and passwords to the ASQ Worldwide Research Program website.
- Meeting Minutes will be placed on the website under the BOK project site.
- Discussion questions will be made available on the website for further project design definition.
- Bill Tony will draft a charter.
- Establish the committees structure.